Internet Recharter FAQ's

Frequently asked questions about the brand new Internet Re-chartering process are listed here. Additional questions may be submitted here for possible inclusion on this page. The commissioner staff and NCAC staff are also available for assistance.

• Q Is there any timeframe during which a unit renewal processor cannot register and load council data into Internet Re-chartering?
  A Yes. The unit must be within the default access window, that is, two months prior to the unit expiration date and one month after the unit expiration date. Additionally, a unit will not be able to load the "real-time" council data during national's weekly system maintenance period, which is normally from 9 p.m. Saturday to 6 p.m. Sunday (Central Time). Processors who have already registered the unit and loaded data can continue processing and submitting the data during this time.
• Q Can multiple units chartered to the same organization all have the same renewal processor?
  A Yes. The unit determines the adult who will be its renewal processor. For example, a pack, troop, team, and crew all chartered to the same organization may select the chartered organization representative as their renewal processor. That person will need an access code from each unit and the appropriate paperwork.
• Q Can a unit turn in more new adult or youth applications after submitting the re-charter information?
  A Yes, this could happen. If the council registers those members for the current unexpired term, it must then add them to the batch on hold for the next registration term. If the unit has already expired, the new members will be added to the batch on hold as new members.
Q The final step in Internet Re-chartering is to print the Unit Charter Renewal Report Package. Does the unit turn in this entire document?
A Yes. This package includes the charter renewal application, which must have the appropriate signatures, but all of the information is important to the council. If necessary, the council can reprint this package in ScoutNET by selecting Web Admin, Unit Function, View Roster.
• Q If I use a 3rd party software, which print out should I use?
  A No matter which media is used, you must use the Internet Re-chartering printout.
• Q While checking roster, I get an error message that says. "Can not verify information. If problem persists contact your local council." What should I do?
  A Go back and double check ALL dates of birth, addresses and punctuations. If problem continues, then contact the council. The problem could be your firewall.

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